Frequently Asked
Questions

  • How do you identify website visitors without them filling out a form?

    Lead Monkey uses identity resolution technology powered by cookies, IP addresses, and behavioral data to match anonymous website visitors with real-world identities (name, email, and mailing address). This is done using secure, privacy-compliant data sources. No forms needed, no friction.

  • How many website visitors can you identify?

    Lead Monkey can identify approximately 25% of anonymous site visitors with high confidence. Your total depends on traffic volume and geography, but every lead we capture is matched using verified multi-source identity data and cross-checked for reliability.

  • What countries is this service available in?

    Lead Monkeys' anonymous site visitor identification service is solely available in the US and will only identify visitors in the US.

  • What platforms does Lead Monkey integrate with?

    Lead Monkey easily integrates with a number of CRM platforms, including Zoho, Hubspot, Salesforce, Zendesk, High Level, Mailchimp, Constant Contact, and many more.

  • How much does it cost, and what kind of ROI can I expect?

    Pricing is based on monthly traffic volume, making it flexible for both small businesses and enterprise teams. Many of our clients see a return on investment within the first 30–60 days, thanks to converting previously lost visitors into real leads and customers.

  • How can the data be used?

    The captured data may be used on an unlimited basis to market to identified web site visitors across multiple marketing channels, including display, social, direct mail and email.  This can be done using your own marketing platform or using our integrated cross-channel remarketing platform.

  • What data do I get?

    For B2C campaigns, you will receive the name, mailing address, and email address of identified website visitors. For B2B campaigns, you’ll receive the company contact information and the contact information of the website visitor.

  • Is the data verified?

    Yes. Name and address data is verified using 3rd party services to confirm that the address is deliverable and the individual lives at that address.  Where the email address is available, the email address is also verified as deliverable.

  • Is it OK to email these users who have not explicitly opted in?

    Yes. In the US, the CAN SPAM Act allows email to be sent to any user, regardless of whether they opted in with you to receive it, so long as specific rules are followed, including providing a mechanism in the emails sent for the user to opt out from future email.

  • Is it OK to send direct mail to these users?

    Yes. There are no laws in the US which restrict how direct mail may be sent or how data for these sends is collected or gathered.

  • How do privacy laws apply?

    Since the service only operates in the US, international privacy laws such as GDPR and CASL do not apply.  From a US perspective, states are beginning to enact state-level privacy laws, such as California’s CCPA. To date, these restrictions have been centered around notification of data collection and usage and the ability for users to opt out and/or purge data collected.  Because no PII is being passed, use of the service does not require any additional steps to be taken outside of the ones that you likely already have in place to comply with these laws.  However, your privacy policies should be reviewed to ensure proper disclosure of the use of third-party data collection services as outlined in Section 1.3 of our Terms of Service.

  • How does the possible phase out of 3rd party cookies by Google Chrome impact the service?

    Lead Monkey has been closely watching this issue for some time, including updates related to other main-stream browsers.  While we cannot predict whether the proposed phase out of 3rd party cookies in Google Chrome will occur, nor the timing of this, we have taken proactive measures to ensure continuity of service by layering in highly vetted probabilistic match partners to ensure ongoing quality data collection and coverage in the event of this update.

  • Can I filter the data?

    Yes. You can filter site visit data on anonymous visitors based on pages visited and exclude visitors based on key pages visited as well.  We also have integrated geo filter controls based on state or zip code.

  • Can I suppress existing customers?

    Yes.  You can filter site visit data on anonymous visitors based on pages visited and exclude visitors based on key pages visited as well.  We also have integrated geo filter controls based on state or zip code.

Contact sales

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leadmonkey.ai | A black heart is floating in the air on a white background.
Contact sales

We’d love to see how we can streamline your hiring together.

Request a demo
leadmonkey.ai | A black heart is floating in the air on a white background.
Contact sales

We’d love to see how we can streamline your hiring together.

Request a demo
leadmonkey.ai | A black heart is floating in the air on a white background.